Refunds & billing help
Need a refund or billing help? Email support@getairap.com and include your account email plus the transaction / order ID.
We aim to acknowledge within 2 business days and process eligible refunds within 5–10 business days.
When we refund / how money works
- Failed render: you are not charged / credits are not consumed for that attempt — no refund needed.
- Duplicate charge or clear billing error: full refund of the erroneous charge.
- Unused credits within 7 days of purchase: you may request a full refund if no song credits from that purchase have been used.
- Statutory rights: where applicable law grants withdrawal or refund rights that cannot be waived, those rights still apply.
Generally not refundable
- Credits already used for a successful render (or otherwise consumed).
- Purchases after the 7-day unused window (except duplicate/error or required by law).
- Accounts terminated for violating our Terms or Acceptable Use Policy (no refund of unused credits unless required by law).
Please contact us before opening a bank chargeback so we can fix billing errors faster.
Full policy: Terms — Billing and refunds · Privacy · Acceptable Use