Recover a Pending, Failed or Interrupted Rap Video
Updated · Published by getairap
Resume a saved creation or payment without starting twice, understand reserved credits, and distinguish failure from an uncertain request.
Return to the same creation
Use the saved creation or result link and sign in to the same account. A refreshed page can recover the existing order and job. Keep the link when switching browsers; a URL alone does not grant access to another person’s photos or results. If account or draft loading fails, use Retry and keep the original page open.
Payment return is not payment confirmation
Only a verified payment grants credits. A purchase directly from Pricing adds the selected pack to your balance without making a video. Buy credits & generate from a complete saved creation binds the purchase to that creation; confirmed payment can continue it even after you close the browser. Refreshing the return page or receiving the same callback twice must not create another paid task.
Pending or uncertain: keep checking the existing job
A slow response or lost network connection does not establish failure. The request may already have been accepted. Reopen the same creation and let its status recover; do not start a fresh request just to make the spinner disappear. A reserved credit remains held while the provider outcome is uncertain.
Confirmed failure: the reservation is released
A confirmed failed render returns its reserved video credit once. That is a credit balance adjustment, not a cash refund of the purchased pack. After the task is confirmed failed, a retry creates a new creation identity. Review the photos and topic before confirming again; see the refund policy for payment refunds.
Completed: play, download, then start another creation
Play the result with sound and download the MP4. Starting another creation is separate from reopening the finished job and uses another credit if it succeeds. A new attempt does not replace or silently regenerate the completed video. Keep the original result link while preparing the next one.
If recovery still fails
Contact support with the creation or order identifier and the time the issue occurred. Do not email passwords, card numbers or private photos. A missing, expired or inaccessible creation is not permission to substitute an unrelated draft. Saved input photos are available for up to 24 hours; keep your source images if you may need a later new creation.
Prepare a two-photo duo · Full two-photo walkthrough · Inspect real sample inputs and outputs
Open your creation · Video credit packs · Refund policy · Contact support
Questions before you create
Should I pay again if the return page has not updated?
No. First reopen the same order and wait for its verified status. A checkout return URL cannot confirm payment, grant credits or authorize a second generation by itself.
Does a failed render refund the whole video pack?
A confirmed failed render releases its reserved video credit. Pack cash refunds are separate and follow the refund policy. Pending or uncertain requests stay reserved until their outcome is resolved.